Remote Support Associate

Job Description:

DMCI is seeking a passionate and dedicated Remote Support Associate to join our team in Davao City, PH. This part-time position is ideal for individuals looking to gain valuable experience in the customer support field.

Responsibilities: 1. Provide remote technical support to customers via phone, email, or chat. 2. Troubleshoot and resolve technical issues with software applications and hardware devices. 3. Assist customers with setting up new accounts and navigating through our products. 4. Collaborate with team members to escalate complex issues and ensure timely resolution. 5. Maintain accurate and detailed records of customer interactions and resolutions. 6. Continuously strive for innovation in improving support processes and customer satisfaction.

Requirements: 1. 1 year of experience in a customer support role is preferred but not required. 2. Strong communication skills and ability to empathize with customers. 3. Ability to work independently while also thriving in a team-oriented environment. 4. Proficiency in using remote support tools and software. 5. Problem-solving skills and a knack for thinking outside the box. 6. Must be passionate about providing exceptional customer service and dedicated to helping customers succeed.

Benefits: - Parental leave - Paid overtime - Travel & spending expenses - Opportunities for professional development and growth.

Working Environment: At DMCI, we prioritize employee well-being through health and wellness initiatives. Our remote support associates are provided with the necessary tools and resources to excel in their roles while maintaining a healthy work-life balance.

Equal Opportunity Statement: DMCI is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.