Support Associate - Work from home

1Export is seeking a Support Associate to join our dynamic team. This position is remote, allowing you the flexibility to work from the comfort of your own home. As a Support Associate, you will play a crucial role in providing excellent customer service and support to our clients.

Responsibilities: - Respond to customer inquiries via email, chat, and phone in a timely and professional manner - Assist customers with order tracking, product information, and issue resolution - Work closely with the sales team to ensure customer satisfaction and retention - Collaborate with other team members to improve processes and procedures - Maintain accurate records of customer interactions and transactions - Stay up-to-date on product knowledge and company policies - Handle escalated customer issues with empathy and efficiency - Provide feedback to management on customer trends and concerns

Requirements: - 4 years of experience in customer service or a related field - Resourceful and reliable, with a strong work ethic - Excellent presentation and communication skills - Exceptional time management and organizational abilities - Ability to work independently with minimal supervision - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent required; Bachelor's degree preferred

Benefits: - Profit sharing opportunities - Company-provided equipment - Relocation allowance for eligible candidates

Working environment: At 1Export, we prioritize quality in all aspects of our work, products, and services. We value teamwork, innovation, and continuous improvement. As a member of our team, you will have the opportunity to contribute to our success and grow professionally.

Equal Opportunity Statement: 1Export is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

If you meet the requirements and are interested in joining our team as a Support Associate, please submit your application by April 10, 2024. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.