Support Associate - Work from home

As a Support Associate at Converge ICT Solutions Inc., you will be responsible for providing exceptional customer support while working remotely from your home in Makati, NCR, PH. This part-time position is perfect for individuals with 2 years of experience looking to join a dynamic team at the Associate Level.

Responsibilities: - Respond to customer inquiries via email, chat, or phone in a timely and professional manner - Troubleshoot technical issues and provide solutions to customers - Maintain a high level of product knowledge to effectively assist customers - Document customer interactions and resolutions in the company's CRM system - Collaborate with team members to improve customer support processes - Assist in special projects or tasks as needed

Requirements: - Confident and adaptable personality traits - Strong research and teamwork soft skills - Excellent communication skills - Ability to work independently and manage time effectively - Proficiency in Microsoft Office and other productivity tools - High-speed internet connection and a suitable work environment at home

Benefits: - Retirement plan - Paid overtime opportunities - Company transportation for occasional on-site meetings or training sessions

Working Environment: At Converge ICT Solutions Inc., we value curiosity and questioning as essential drivers of innovation and growth. You will have the opportunity to learn and grow in a supportive environment that encourages continuous improvement.

Deadline to apply: 2024-05-01

Equal Opportunity Statement: Converge ICT Solutions Inc. is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified individuals are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.