Support Manager

HealthNow is seeking a part-time Support Manager to join our team in Pasig, NCR, PH. As a mid-to-senior level position, the ideal candidate will have at least 7 years of experience in a similar role.

Responsibilities: - Manage a team of support specialists to ensure timely and effective resolution of customer inquiries and issues - Develop and implement strategies to improve the overall support experience for customers - Monitor support performance metrics and develop action plans to address any areas of improvement - Collaborate with cross-functional teams to ensure a seamless customer experience - Provide training and guidance to support staff to enhance their skills and knowledge - Handle escalated support issues and work with customers directly to resolve complex problems - Contribute to the development of support processes and procedures to streamline operations - Stay up-to-date on industry trends and best practices in customer support

Requirements: - 7+ years of experience in a customer support or service management role - Reliable and motivated individual with a strong work ethic - Excellent communication and interpersonal skills - Strong cooperation and teamwork skills - Proven experience in strategic planning and problem-solving - Ability to thrive in a fast-paced and dynamic environment - Experience with customer support software and tools - Bachelor's degree in a related field (preferred)

Benefits: - Paid overtime - Company equipment - Paid sick leave

Working Environment: At HealthNow, we embrace diversity and strive to create an inclusive culture that values and respects all perspectives. We believe in equal opportunities for all employees and are committed to providing a supportive and inclusive work environment.

Deadline to apply: June 12, 2024

Equal Opportunity Statement: HealthNow is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to creating a diverse and inclusive workplace where every employee feels valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.