Remote Support Manager

Job Description:

Homebase is seeking a part-time Remote Support Manager to join our team in Pasig, NCR, Philippines. As an Associate level position, the ideal candidate will have at least 5 years of experience in the field. The Remote Support Manager will be responsible for overseeing and managing a team of remote support staff, ensuring that all customer inquiries and technical issues are addressed promptly and effectively.

Responsibilities: 1. Manage a team of remote support staff, providing guidance, feedback, and support as needed. 2. Monitor and track performance metrics to ensure that customer inquiries are handled in a timely and efficient manner. 3. Develop and implement strategies to improve customer satisfaction and retention. 4. Collaborate with other departments to address customer needs and concerns. 5. Provide technical support and troubleshooting assistance to customers as needed. 6. Stay up to date on industry trends and best practices in remote support management. 7. Coach and mentor team members to help them grow and develop in their roles.

Requirements: 1. Bachelor's degree in a related field or equivalent experience. 2. 5+ years of experience in remote support management. 3. Strong leadership skills and the ability to motivate and inspire a team. 4. Excellent communication and interpersonal skills. 5. Adaptable and reliable, able to thrive in a fast-paced and dynamic environment. 6. Proficient in people management and innovation. 7. Experience with customer relationship management software is a plus.

Benefits: 1. Remote work flexibility 2. Parental leave 3. Relocation allowance

Working Environment: At Homebase, we strive to pursue excellence in every endeavor, setting a high standard for achievement. We value teamwork, innovation, and dedication to our customers.

Deadline to Apply: July 4, 2024

Equal Opportunity Statement: Homebase is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.