Support Manager

Job Description:

Zennya is looking for a dedicated and resourceful Support Manager to join our team in Parañaque, NCR, PH. As a leading provider of on-demand wellness services, we are seeking a Support Manager who can help us deliver exceptional customer service and support to our clients and service providers.

Responsibilities: 1. Manage a team of support staff to ensure timely and effective resolution of customer inquiries and issues. 2. Develop and implement processes and procedures to streamline and improve customer support operations. 3. Monitor support metrics and KPIs to identify trends and areas for improvement. 4. Collaborate with cross-functional teams to address customer needs and escalate issues as necessary. 5. Provide coaching and training to support staff to enhance their skills and performance. 6. Develop and maintain knowledge base and documentation for support team. 7. Handle escalated customer inquiries and complaints to ensure customer satisfaction. 8. Assist in developing and implementing customer feedback mechanisms to improve services.

Requirements: 1. Bachelor's degree in a related field. 2. Minimum of 7 years of experience in customer support or related field. 3. Proven experience in people management and planning. 4. Excellent communication and interpersonal skills. 5. Strong problem-solving and decision-making abilities. 6. Ability to work in a fast-paced environment and manage multiple priorities. 7. Proficient in Microsoft Office and customer support software.

Personality Traits: 1. Dedicated: A strong commitment to providing excellent customer service. 2. Resourceful: Ability to find creative solutions to complex problems.

Soft Skills: 1. Planning: Ability to effectively plan and organize support activities. 2. People Management: Strong leadership skills to motivate and manage support team.

Benefits: - Joining Bonus - Company transportation - Visa sponsorship

Working Environment: Be part of a team that leads the industry through cutting-edge ideas and solutions. Join Zennya in shaping the future of on-demand wellness services.

Deadline to apply: 2024-07-03

Equal Opportunity Statement: Zennya is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.