Support Manager - Work from home

The Support Manager at United Laboratories will be responsible for overseeing a team of support staff who assist customers with product inquiries, technical issues, and general customer service issues. This role will require the individual to work from home and collaborate closely with the rest of the team to ensure a seamless support experience for customers.

Responsibilities: 1. Manage and mentor a team of support staff, providing guidance and training as needed. 2. Develop and implement customer support processes and procedures to improve efficiency and customer satisfaction. 3. Monitor and analyze key performance metrics to identify areas for improvement and implement solutions. 4. Collaborate with other departments such as sales, marketing, and product development to provide feedback on customer needs and issues. 5. Handle escalated customer inquiries and provide support as needed. 6. Stay up-to-date on product knowledge and industry trends to effectively support customers.

Requirements: 1. 8 years of experience in customer support or a related field. 2. Proven experience managing a team and implementing support processes. 3. Excellent communication and interpersonal skills. 4. Strong problem-solving and decision-making abilities. 5. Ability to work independently and as part of a team. 6. Driven and adaptable personality traits. 7. Strong teamwork skills. 8. Bachelor's degree in a related field preferred.

Benefits: 1. Employee discounts on company products. 2. Visa sponsorship if needed. 3. Free accommodation if required. 4. Opportunity to work in a supportive and innovative environment that encourages growth and creativity.

Equal Opportunity Statement: United Laboratories is an equal opportunity employer and does not discriminate based on race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by law. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.