Support Manager - Work from home

Job Description:

Cebu Pacific Air is looking for a Support Manager to join our team on a part-time basis. This position offers the flexibility to work from home, providing support to our customers and ensuring their satisfaction with our services. As a Support Manager, you will be responsible for managing a team of support agents and overseeing the resolution of customer inquiries and issues in a timely and efficient manner.

Responsibilities: - Manage a team of support agents, providing guidance and support as needed - Monitor and analyze customer feedback to identify trends and areas for improvement - Develop and implement strategies to enhance the customer support experience - Handle escalated customer issues and ensure a swift resolution - Collaborate with other departments to address customer concerns and improve processes - Track key performance metrics and report on team performance to upper management - Conduct regular coaching sessions with support agents to improve their skills and performance - Stay up-to-date on industry best practices and trends in customer support

Requirements: - Bachelor's degree in Business Administration or a related field - Minimum of 8 years of experience in a customer support role - Previous experience in a leadership or managerial position is preferred - Excellent communication and interpersonal skills - Strong problem-solving abilities and a customer-centric mindset - Resilient and energetic personality traits - Proficiency in negotiation and project management - Ability to work independently and prioritize tasks effectively - Comfortable working in a fast-paced and dynamic environment - Proficient in Microsoft Office and CRM software

Benefits: - Dental insurance - Disability insurance - Travel opportunities - Competitive salary

Working Environment: At Cebu Pacific Air, we prioritize understanding and empathy in all interactions. We believe in creating a supportive and collaborative work environment where employees can thrive and grow.

Deadline to Apply: April 10, 2024

Equal Opportunity Statement: Cebu Pacific Air is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.