Support Manager - Work from home

Job Description:

ZipMatch, a leading real estate technology company based in Caloocan, NCR, is seeking a Support Manager to join our team on a part-time basis. As a Support Manager, you will be responsible for managing a team of support specialists who provide top-notch customer service to our clients. This position is ideal for someone with 7 years of experience in a similar role and who possesses a passion for delivering exceptional support services.

Responsibilities: 1. Manage and lead a team of support specialists to ensure excellent customer service delivery. 2. Develop and implement efficient support processes and procedures. 3. Monitor team performance and provide coaching and feedback as needed. 4. Handle escalated customer issues and ensure timely resolution. 5. Collaborate with other departments to improve overall customer experience. 6. Analyze support metrics and develop strategies to enhance team performance. 7. Stay updated on industry trends and best practices in customer support.

Requirements: 1. 7 years of experience in a customer support or similar role. 2. Excellent communication and leadership skills. 3. Strong organizational and time-management abilities. 4. Emotional intelligence and a high level of creativity. 5. Proficiency in CRM software and other relevant tools. 6. Ability to work independently and as part of a team. 7. Passionate and energetic personality traits.

Benefits: - Travel and spending expenses - Free food - Employee discounts

Working Environment: At ZipMatch, we believe in unleashing creativity in a setting that celebrates and nurtures innovation. You will have the opportunity to work in a dynamic and supportive environment where your ideas are valued and your efforts are recognized.

Deadline to Apply: April 26, 2024

Equal Opportunity Statement: ZipMatch is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.