Support Manager - Work from home

Job Description:

Penshoppe is looking for a part-time Support Manager to work from home in Antipolo, Calabarzon, Philippines. As a Support Manager, you will be responsible for overseeing and managing the day-to-day operations of the support team, ensuring excellent customer service and efficient resolution of customer inquiries and escalations.

Responsibilities: - Manage and lead a team of support representatives, providing coaching, training, and guidance as needed - Monitor team performance metrics and identify areas for improvement - Develop and implement process improvements to streamline support operations - Handle escalated customer inquiries and complaints, ensuring timely and satisfactory resolutions - Collaborate with other departments to ensure a seamless customer experience - Maintain up-to-date knowledge of products, services, and company policies to provide accurate information to customers

Requirements: - Minimum of 5 years of experience in a customer support or similar role - Strong project management and negotiation skills - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Hardworking and adaptable mindset - Proficient in using CRM software and other support tools - Bachelor's degree in a relevant field preferred

Benefits: - Joining Bonus - Company transportation - Paid sick leave

Working Environment: At Penshoppe, we embrace change and respond resiliently to challenges. As a Support Manager, you will have the opportunity to thrive in a dynamic work environment where your creativity and problem-solving skills will be valued.

Deadline to Apply: May 18, 2024

Equal Opportunity Statement: Penshoppe is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We welcome and encourage diversity in our workplace.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.