Remote Support Officer

Job Description: NextPay is seeking a reliable and motivated Remote Support Officer to join our team in Cebu, Central Visayas, PH. This part-time, entry-level position requires zero years of experience, making it perfect for individuals looking to kickstart their career in the tech industry.

Responsibilities: 1. Provide remote support to customers experiencing technical issues with our payment platform. 2. Troubleshoot and resolve technical problems efficiently and accurately. 3. Communicate effectively with customers to ensure a positive support experience. 4. Document and escalate unresolved issues to the appropriate team members. 5. Conduct research to stay up-to-date on industry trends and best practices. 6. Maintain a high level of attention to detail in all aspects of support.

Requirements: 1. Reliable and motivated individual with a strong work ethic. 2. Excellent research skills to quickly and effectively troubleshoot technical problems. 3. Attention to detail to ensure accurate documentation and resolution of issues.

Benefits: 1. Free food provided during work hours. 2. Parental leave to support employees during important life events. 3. Medical coverage to ensure the health and well-being of our team members.

Working Environment: At NextPay, we strive to cultivate a sense of ownership and responsibility at every level of the organization. We encourage our team members to take initiative and contribute to the overall success of the company.

Deadline to Apply: Interested candidates should submit their applications by May 6, 2024.

Equal Opportunity Statement: NextPay is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status under applicable laws. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.