Support Representative

MadEats, a leading food delivery service in Davao City, is seeking a part-time Support Representative to join our team. This entry-level position is perfect for individuals who are adaptable, independent, and have a passion for customer service.

Responsibilities: - Provide exceptional customer support through various channels including phone, email, and chat - Assist customers with order-related inquiries, technical issues, and general questions - Resolve customer complaints and issues in a timely and professional manner - Collaborate with other team members to ensure a seamless customer experience - Maintain accurate records of customer interactions and transactions - Identify opportunities for process improvement and provide feedback to management

Requirements: - 1 year of experience in a customer service or support role preferred - Strong decision-making skills and ability to work independently - Excellent communication and presentation skills - Proficiency in Microsoft Office and other relevant software - High school diploma or equivalent required - Ability to work evenings and weekends as needed

Benefits: - Remote work flexibility - Paid Time Off (PTO) - Parental leave

Working environment: At MadEats, we are committed to promoting equality and fairness for all employees. We believe in creating a diverse and inclusive workplace where everyone has the opportunity to succeed.

Deadline to apply: May 6, 2024

Equal Opportunity Statement: MadEats is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other legally protected status. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.