Support Representative

Job Description:

Olivia, a leading company based in Pasig, NCR, PH, is currently seeking a part-time Support Representative to join our team. This entry-level position is perfect for individuals who are resourceful, confident, and have a passion for providing exceptional customer support. As a Support Representative at Olivia, you will play a crucial role in ensuring our customers receive top-notch assistance and have a positive experience with our products and services.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Assist customers with product information, troubleshooting, and issue resolution - Work closely with the sales and technical support teams to address customer needs effectively - Maintain accurate and detailed records of customer interactions and transactions - Collaborate with team members to improve processes and enhance the overall customer experience - Stay up-to-date on product knowledge and industry trends to provide accurate information to customers

Requirements: - Excellent communication skills and a customer-focused mindset - Ability to work well in a team environment and collaborate with colleagues - Strong problem-solving skills and the ability to think on your feet - Proficiency in computer skills and familiarity with customer support software - High school diploma or equivalent - No prior experience required, but a willingness to learn and grow in a fast-paced environment

Benefits: - Paid Time Off (PTO) for part-time employees - Free accommodation options available - Vision insurance coverage for eligible employees

Working Environment: At Olivia, we believe in aligning our work with a greater purpose and contributing to a meaningful mission. As a Support Representative, you will have the opportunity to make a difference in the lives of our customers and be part of a team that is dedicated to providing exceptional service.

Deadline to Apply: May 6, 2024

Equal Opportunity Statement: Olivia is an equal opportunity employer and we value diversity in our workforce. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.