Support Representative

Job Description:

Cebu Pacific Air is seeking a part-time Support Representative to join our team in Caloocan, NCR, PH. As an Associate Level Support Representative, you will be responsible for providing exceptional customer service and support to our passengers, assisting them with booking flights, resolving issues, and answering inquiries. The ideal candidate will have at least 4 years of experience in a customer service role and possess the ability to adapt to various situations while working independently.

Responsibilities: 1. Assist passengers with booking flights, making changes to reservations, and resolving issues. 2. Answer incoming calls and respond to emails from customers in a timely and professional manner. 3. Provide information on flight schedules, baggage policies, and other relevant travel information. 4. Resolve customer complaints and issues to ensure a positive customer experience. 5. Collaborate with other team members to troubleshoot and solve problems effectively. 6. Utilize problem-solving skills to address customer concerns and provide solutions. 7. Deliver presentations on company products and services to customers as needed.

Requirements: 1. At least 4 years of experience in a customer service or support role. 2. Adaptability to changing situations and environments. 3. Ability to work independently and prioritize tasks effectively. 4. Strong problem-solving skills and attention to detail. 5. Excellent communication and presentation skills. 6. Ability to work well under pressure and handle difficult situations with professionalism.

Benefits: 1. Visa sponsorship for qualified candidates. 2. Paid Time Off (PTO) for part-time employees. 3. Travel and spending expenses covered for work-related activities.

Working Environment: At Cebu Pacific Air, we value autonomy and independence, trusting our employees to excel in their roles. Our supportive team environment encourages collaboration and growth, while providing opportunities for personal and professional development.

Deadline to Apply: Interested candidates must apply by May 18, 2024, to be considered for this position.

Equal Opportunity Statement: Cebu Pacific Air is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and supported.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.