Support Representative

Job Description:

Saphron is seeking a talented and dedicated Support Representative to join our team in Caloocan, NCR, PH. As a Support Representative, you will be responsible for providing exceptional customer service and technical support to our clients. This part-time position is ideal for individuals with at least 3 years of experience in a customer-facing role.

Responsibilities: 1. Serve as the first point of contact for customer inquiries via phone, email, and chat. 2. Identify and troubleshoot technical issues with our software products. 3. Provide timely and accurate solutions to customer problems. 4. Document all customer interactions and resolutions in our CRM system. 5. Collaborate with internal teams to ensure customer satisfaction and issue resolution. 6. Assist with testing new product features and providing feedback to the development team. 7. Continuously improve knowledge of our products and services to better assist customers.

Requirements: 1. 3+ years of experience in customer support or a related field. 2. Strong communication skills and the ability to empathize with customers. 3. Proven ability to work in a fast-paced environment and multitask effectively. 4. Resilient and adaptable to changing situations and priorities. 5. Excellent analytical skills and attention to detail. 6. Proficiency with CRM software and Microsoft Office applications. 7. High school diploma or equivalent.

Personality Traits: Resilient, adaptable

Soft Skills: Analysis, attention to detail

Benefits: - Visa sponsorship for eligible candidates - Profit sharing opportunities - Joining bonus for new hires

Working Environment: At Saphron, we provide a flexible work environment that values agility and efficiency. Our team is dedicated to adapting to change with speed and precision, ensuring that our customers receive the best support possible.

Deadline to Apply: June 26, 2024

Equal Opportunity Statement: Saphron is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all individuals are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.