Support Representative - Work from home

Job Description:

Saphron is seeking a talented and enthusiastic Support Representative to work remotely from home in Cebu, Central Visayas, PH. As a Support Representative, you will be responsible for providing exceptional customer service and technical support to our clients. This is a part-time position at the Associate Level that requires a minimum of 4 years of experience in a similar role.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Troubleshoot technical issues and provide solutions to customers - Educate customers on product features and benefits - Document all customer interactions and resolutions accurately in the system - Collaborate with the technical team to address complex issues - Assist in training new support team members - Meet and exceed performance goals and targets set by the company - Maintain a positive attitude and represent the company in a professional manner

Requirements: - Resourceful and independent with the ability to work effectively without direct supervision - Strong time management and planning skills to prioritize workload effectively - Excellent communication and interpersonal skills - Problem-solving abilities and a customer-oriented mindset - Tech-savvy with the ability to learn new software quickly - Experience using CRM systems and online ticketing platforms - Must have a stable internet connection and a quiet workspace at home - Bachelor's degree in a related field is preferred

Benefits: - Company transportation for work-related travel - Free accommodation during company-sponsored trips - Travel and spending expenses covered by the company - Opportunities for professional growth and development

Working Environment: At Saphron, we encourage a spirit of exploration and taking calculated risks for growth. We value diversity and inclusivity in our workforce and believe in fostering a collaborative and supportive work environment.

Deadline to apply: 2024-05-18

Equal Opportunity Statement: Saphron is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.