Support Specialist

Job Description:

We are looking for a Support Specialist to join our team at ABS-CBN Corporation in Parañaque, NCR, Philippines. As a Support Specialist, you will be responsible for providing assistance and support to our customers and internal teams. This is a part-time entry-level position with the opportunity to grow within the company.

Responsibilities: - Provide first-line support for customer inquiries via email, phone, and chat - Assist customers with troubleshooting technical issues and provide solutions - Collaborate with internal teams to address customer concerns and escalations - Maintain accurate records of customer interactions and resolutions - Identify trends in customer issues and provide feedback to improve products and services - Assist with training new team members on support processes and procedures - Contribute to the development of support resources and documentation

Requirements: - Minimum of 1 year of experience in a customer support or similar role - Resilient and adaptable personality traits - Strong leadership and teamwork skills - Excellent communication skills, both written and verbal - Ability to multitask and prioritize tasks effectively - Proficiency in Microsoft Office and customer support software - Knowledge of CRM systems and ticketing systems is a plus

Benefits: - Remote work flexibility - Employee discounts - Visa sponsorship opportunities

Working Environment: At ABS-CBN Corporation, we empower our employees to take ownership and make impactful decisions. We believe in fostering a collaborative and inclusive work environment where everyone has the opportunity to contribute and grow.

Deadline to Apply: Please submit your application by May 11, 2024.

Equal Opportunity Statement: ABS-CBN Corporation is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We welcome and encourage diversity in our workforce.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.