Web Chat Assistant - Work from home

Zennya, a leading provider of virtual assistant services, is seeking a Web Chat Assistant to join our team on a part-time basis. This position offers the flexibility to work from home, making it ideal for individuals looking to balance work with other commitments.

As a Web Chat Assistant, you will be responsible for providing timely and accurate responses to customer inquiries through our web chat platform. This will involve addressing customer questions, resolving issues, and providing support to ensure a positive customer experience. You will also be responsible for documenting customer interactions and escalating any complex issues to the appropriate team member.

To excel in this role, candidates must be resourceful and confident in their ability to problem solve and communicate effectively with customers. The ideal candidate will also possess adaptability and project management skills to handle multiple chats simultaneously and prioritize tasks effectively.

This position requires a minimum of 4 years of experience in a customer service or related field. Candidates should also have strong written communication skills and be comfortable working with technology to navigate our web chat platform.

In addition to a competitive salary, Zennya offers a range of benefits to our employees, including parental leave, dental insurance, and paid sick leave. We also strive to create a diverse and inclusive working environment that values and respects all perspectives.

Zennya is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

If you are a motivated individual who is passionate about providing exceptional customer service, we encourage you to apply for the Web Chat Assistant position at Zennya. The deadline to apply is June 7, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.