Web Chat Associate

Job Description: ABS-CBN Corporation is looking for a part-time Web Chat Associate to join our team in Pasig, NCR, PH. As an Associate Level position, the ideal candidate should have at least 2 years of experience in a similar role.

Responsibilities: - Respond to customer inquiries via web chat in a timely and professional manner - Provide accurate information and assistance to customers regarding products, services, and technical issues - Assist customers with placing orders, processing returns, and resolving complaints - Work closely with other team members to ensure excellent customer service and satisfaction - Keep detailed records of customer interactions and transactions - Stay up-to-date on product knowledge and company policies to provide accurate information to customers

Requirements: - Proven experience as a Web Chat Associate or in a customer service role - Strong communication skills and the ability to multitask - Driven and confident personality traits - Ability to think innovatively and demonstrate emotional intelligence - Ability to work effectively in a fast-paced environment - Proficiency in Microsoft Office and web-based chat platforms - Fluent in English and Filipino

Benefits: - Free food provided during work hours - Paid sick leave - Joining bonus for successful candidates

Working Environment: At ABS-CBN Corporation, we encourage our employees to unleash their creativity in a setting that celebrates and nurtures innovation. Our team environment is supportive, collaborative, and inclusive, allowing for personal and professional growth.

Deadline to Apply: Interested candidates should submit their applications by May 8, 2024.

Equal Opportunity Statement: ABS-CBN Corporation is an equal opportunity employer and does not discriminate based on race, color, religion, gender, sexual orientation, age, or disability. We welcome applicants from all backgrounds and are committed to creating a diverse and inclusive workplace.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.