Web Chat Associate

Grab Philippines is seeking a passionate and reliable Web Chat Associate to join our team in Cebu, Central Visayas, PH. As an entry-level position, no years of experience are required, making this the perfect opportunity for those looking to kickstart their career in customer service.

Responsibilities: - Respond to customer inquiries and provide support via web chat - Identify and escalate priority issues to the appropriate channels - Conduct research and analysis to resolve customer concerns effectively - Maintain a high level of professionalism and customer service at all times - Stay up-to-date on product knowledge and company policies

Requirements: - Strong communication skills - Ability to multitask and prioritize tasks effectively - Excellent problem-solving skills - Passion for helping others - Reliable and able to work independently - Experience in customer service is a plus - Knowledge of web chat platforms is a plus

Personality Traits: - Passionate about providing excellent customer service - Reliable and accountable for tasks assigned

Soft Skills: - Strong research skills - Analytical thinking

Benefits: - Medical coverage - Relocation allowance - Retirement plan

Working Environment: You will thrive in an energetic and rapidly evolving work setting, with ample opportunities for growth and development within the company.

Deadline to Apply: May 7, 2024

Equal Opportunity Statement: Grab Philippines is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.