Web Chat Associate - Work from home

Position: Web Chat Associate - Work from home

Company: Converge ICT Solutions Inc.

Location: Cebu, Central Visayas, PH

Job Type: Part-time

Seniority: Associate Level

Years of Experience: 4

Personality Traits: Resilient, Independent

Soft Skills: Strategic Planning, Teamwork

Benefits: Free Food, Disability Insurance, Company Transportation

Working Environment: At Converge ICT Solutions Inc., we strive to pursue excellence in every endeavor, setting a high standard for achievement. We value teamwork and collaboration, ensuring that every employee is supported and empowered to reach their full potential.

Deadline to Apply: July 4, 2024

Equal Opportunity Statement: Converge ICT Solutions Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Responsibilities: 1. Manage web chat services, providing timely and accurate responses to customer inquiries. 2. Assist customers with troubleshooting technical issues and providing solutions. 3. Collaborate with other team members to optimize web chat performance and customer satisfaction. 4. Maintain knowledge of company products and services to effectively assist customers. 5. Monitor and analyze web chat metrics to identify areas for improvement. 6. Adhere to company policies and procedures for web chat communication. 7. Follow up with customers to ensure their issues are resolved satisfactorily. 8. Handle escalated customer inquiries with professionalism and efficiency. 9. Provide feedback on web chat processes and tools to improve efficiency and effectiveness. 10. Continuously improve knowledge and skills related to web chat technology and customer service.

Requirements: 1. Bachelor's degree in a related field preferred. 2. Minimum of 4 years of experience in customer service or web chat support. 3. Strong communication skills, both written and verbal. 4. Ability to work independently and prioritize tasks effectively. 5. Proficient in using web chat software and computer applications. 6. Familiarity with technical support processes and troubleshooting techniques. 7. Strong problem-solving skills and attention to detail. 8. Ability to adapt to changing priorities and work in a fast-paced environment. 9. Resilient attitude and ability to handle challenging customer interactions. 10. Proven ability to work collaboratively in a team environment.

If you meet the above requirements and are looking for a part-time opportunity to work from home, we encourage you to apply for the Web Chat Associate position at Converge ICT Solutions Inc.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.