Web Chat Associate - Work from home

Job description:

Insider is seeking a Web Chat Associate to join our dynamic team working from home in Parañaque, NCR, PH. This part-time entry-level position requires no prior experience, making it an excellent opportunity for those looking to break into the exciting world of online customer interactions.

Responsibilities: - Engage with customers via web chat to address inquiries, provide assistance, and resolve issues in a timely and professional manner - Utilize a variety of resources to troubleshoot and problem-solve customer concerns effectively - Maintain detailed records of customer interactions and follow-up as needed to ensure satisfaction - Collaborate with team members to share best practices and contribute to a positive work environment - Participate in ongoing training and development opportunities to enhance skills and knowledge

Requirements: - Adaptable and resourceful personality traits to thrive in a fast-paced, virtual work environment - Strong project management skills to prioritize and manage multiple customer interactions simultaneously - Persuasion skills to effectively communicate and influence customer behavior - High-speed internet connection and a suitable workspace to work from home - Excellent written and verbal communication skills in English - Basic computer proficiency and the ability to quickly learn new software tools

Benefits: - Travel and spending expenses reimbursement for eligible team members - Remote work flexibility to accommodate personal schedules and preferences - Free food options for team members during work hours

Working environment: As a Web Chat Associate at Insider, you will thrive in an energetic and rapidly evolving work setting. Our team values collaboration, innovation, and continuous improvement to deliver outstanding customer service and drive business success.

Deadline to apply: 2024-06-29

Equal opportunity statement: Insider is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We welcome and encourage applicants of all backgrounds, identities, and experiences to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.