Web Chat Manager

Job Description:

We are looking for a Web Chat Manager to join our team at Century Pacific Food, Inc. in Davao City, Philippines. As a Web Chat Manager, you will be responsible for managing our online chat platform, engaging with customers, and providing high-quality customer service. This is a part-time position at the Associate Level, with a minimum of 5 years of experience required.

Responsibilities: - Manage and monitor the web chat platform to engage with customers in a timely and professional manner - Provide accurate and detailed information to customers regarding products, services, and promotions - Handle customer inquiries, feedback, and complaints to ensure customer satisfaction - Collaborate with other departments to address customer concerns and resolve issues - Analyze web chat data and trends to identify opportunities for improvement and innovation - Train and mentor team members on best practices for web chat communication and customer service - Monitor team performance and provide feedback and coaching as needed - Ensure compliance with company policies and procedures in all web chat interactions - Stay updated on industry trends and best practices in customer service and web chat management

Requirements: - Previous experience in customer service or web chat management - Hardworking and independent with a strong work ethic - Innovative and able to think creatively to improve customer service processes - Strong people management skills with the ability to lead and motivate a team - Excellent communication and interpersonal skills - Strong attention to detail and problem-solving abilities - Ability to work in a fast-paced and dynamic environment - Proficiency in using web chat platforms and customer service software - Bachelor's degree in business, marketing, or related field preferred

Benefits: - Free food provided during working hours - Free accommodation for selected candidates - Training and professional development opportunities to enhance skills and knowledge

Working Environment: At Century Pacific Food, Inc., we are dedicated to understanding and exceeding customer expectations. We strive to provide the highest level of customer service and create a positive and engaging experience for our customers.

Deadline to Apply: Please submit your application by May 11, 2024.

Equal Opportunity Statement: Century Pacific Food, Inc. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We welcome and encourage diversity in the workplace.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.