Web Chat Manager

Job Description:

As a Web Chat Manager at LBC Express Holdings, Inc., you will be responsible for managing and overseeing the company's web chat operations, ensuring a seamless and efficient customer service experience for all online inquiries. This part-time position requires a candidate with at least 8 years of experience in a similar role, operating at a mid-to-senior level of seniority.

Responsibilities: - Develop and implement strategies to optimize web chat operations and enhance customer satisfaction - Monitor and evaluate chat interactions to ensure quality and consistency in communication - Train and mentor chat agents to improve performance and customer service skills - Collaborate with IT and other departments to troubleshoot technical issues and improve chat functionality - Analyze chat data and customer feedback to identify trends and opportunities for improvement - Stay up-to-date on industry trends and best practices in web chat management - Drive productivity and efficiency within the web chat team - Maintain accurate chat records and documentation for audit purposes

Requirements: - 8 years of experience in web chat management or a related field - Strong interpersonal skills and ability to build rapport with customers - Excellent written and verbal communication skills - Proven track record of driving results and meeting performance goals - Ability to adapt to changing business needs and priorities - Demonstrated creativity and innovative thinking in problem-solving - Persuasive communication style to influence team members and stakeholders - Driven and motivated to excel in a fast-paced environment

Personality Traits: - Driven: Motivated to succeed and exceed performance targets - Adaptable: Able to flexibly respond to changing priorities and business needs

Soft Skills: - Creativity: Ability to think outside the box and develop innovative solutions - Persuasion: Skilled in influencing others and driving consensus

Benefits: - Paid overtime for additional hours worked beyond the standard schedule - Visa sponsorship for eligible candidates - Gym membership to promote employee wellness and fitness

Working Environment: - Build strong relationships with colleagues, clients, and partners to foster a collaborative and supportive work environment.

Equal Opportunity Statement: LBC Express Holdings, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, religion, sexual orientation, or disability. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.