Web Chat Manager

Job Description:

SM Investments Corporation is seeking a talented and experienced Web Chat Manager to join our team in Makati, NCR, Philippines. As a Mid-to-Senior Level position, the ideal candidate will have at least 7 years of experience in managing web chat operations.

Responsibilities: - Lead and manage a team of chat agents to deliver exceptional customer service through web chat platforms - Develop and implement strategies to optimize chat operations and improve customer satisfaction - Monitor chat interactions to ensure quality and compliance with company standards - Analyze chat data and metrics to identify trends and opportunities for improvement - Collaborate with cross-functional teams to integrate chat services with other customer support channels - Train and mentor chat agents to enhance their skills and performance - Stay updated on industry trends and best practices in web chat management

Requirements: - Bachelor's degree in a related field - 7+ years of experience in web chat management - Strong leadership skills and the ability to motivate and inspire a team - Excellent communication and interpersonal skills - Confident and independent personality traits - Strong negotiation and project management skills - Ability to work in a fast-paced environment and handle multiple priorities - Familiarity with chat platforms and CRM systems - Proficient in Microsoft Office and other relevant software

Benefits: - Life insurance - Travel opportunities - Relocation allowance

Working Environment: SM Investments Corporation is committed to environmental responsibility and sustainable practices. We strive to create a positive and inclusive work environment where all employees can thrive and grow.

Equal Opportunity Statement: SM Investments Corporation is an equal opportunity employer. We welcome and celebrate diversity in our workforce and are committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

Deadline to apply: July 4, 2024

We look forward to receiving your application and potentially welcoming you to our team at SM Investments Corporation.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.