Web Chat Manager - Work from home

Job Description: DMCI is looking for a Web Chat Manager to join our team and work from home in Antipolo, Calabarzon, PH. As a Mid-to-Senior Level position with a requirement of 6 years of experience, the ideal candidate should be resilient, independent, have emotional intelligence, and possess project management skills.

Responsibilities: 1. Manage and oversee all aspects of web chat operations, including chat agent performance, quality assurance, and customer satisfaction. 2. Develop strategies to increase chat agent productivity and efficiency. 3. Analyze data and metrics to drive continuous improvement in the web chat department. 4. Collaborate with other departments to ensure a seamless customer experience across all channels. 5. Provide regular reports and updates on web chat performance to senior management. 6. Train and coach chat agents to improve their communication and problem-solving skills. 7. Stay up-to-date with industry trends and best practices in web chat management.

Requirements: 1. 6 years of experience in web chat management or a related field. 2. Proven track record of success in improving web chat operations and customer satisfaction. 3. Strong project management skills and the ability to multitask effectively. 4. Excellent communication and interpersonal skills. 5. Bachelor's degree in a related field (preferred but not required). 6. Resilient and independent personality traits. 7. Emotional intelligence and the ability to handle difficult situations with empathy.

Benefits: 1. Visa sponsorship for eligible candidates. 2. Employee discounts on company products and services. 3. Retirement plan options for long-term financial security.

Working Environment: At DMCI, you will be part of a company that pioneers change and sets industry benchmarks. You will have the opportunity to work from home and contribute to a dynamic and innovative team.

Deadline to Apply: The deadline to apply for the Web Chat Manager position is June 12, 2024.

Equal Opportunity Statement: DMCI is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.