Remote Web Chat Officer

Job Description:

Monde Nissin is seeking a Remote Web Chat Officer to join our dynamic team in Pasig, NCR, Philippines. This part-time position is perfect for entry-level professionals with at least 1 year of experience in customer service or a related field. As a Remote Web Chat Officer, you will be responsible for providing exceptional customer support through web chat channels.

Responsibilities: - Engage with customers via web chat to provide support and resolve inquiries in a timely and professional manner - Collaborate with other team members to ensure consistent and accurate responses to customer queries - Utilize critical thinking and problem-solving skills to address customer concerns effectively - Meet and exceed customer satisfaction goals through efficient and effective communication - Maintain a positive and professional attitude while interacting with customers - Keep accurate records of customer interactions and transactions - Stay updated on product knowledge and company policies to provide accurate information to customers

Requirements: - Passionate about customer service and helping others - Independent and self-motivated with the ability to work remotely - Strong decision-making and analytical skills - Excellent written communication skills - Ability to multitask and prioritize workload effectively - Proficient in using web chat platforms and other customer service tools - High school diploma or equivalent required; college degree preferred

Benefits: - Paid overtime - Profit sharing opportunities - Parental leave options - Opportunity for career growth and development

Working Environment: At Monde Nissin, we value autonomy and independence, trusting our employees to excel in their roles. We promote a supportive and collaborative work environment where creativity and innovation are encouraged. Remote Web Chat Officers have the flexibility to work from home while still receiving guidance and support from our dedicated team.

Equal Opportunity Statement: Monde Nissin is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.