Web Chat Representative

Job Description:

Zalora Philippines is seeking a skilled Web Chat Representative to join our dynamic team in Pasig, NCR, PH on a part-time basis at the Associate Level. As a Web Chat Representative, you will be responsible for providing excellent customer service through online chat on our website, assisting customers with product inquiries, order status updates, and resolving any issues they may have.

Responsibilities: 1. Responding to customer inquiries in a timely and professional manner via web chat. 2. Providing accurate information about products, promotions, and company policies. 3. Assisting customers with placing orders, processing returns, and tracking shipments. 4. Resolving customer complaints and issues to ensure customer satisfaction. 5. Collaborating with other departments to address customer concerns and improve overall customer experience. 6. Maintaining a high level of product knowledge to provide accurate information to customers. 7. Adhering to company policies and procedures regarding customer interactions and data security.

Requirements: 1. Minimum of 2 years of experience in customer service or a related field. 2. Confident and resilient personality with the ability to handle challenging situations with grace. 3. Strong leadership skills to effectively manage customer interactions and ensure a positive experience. 4. Excellent research skills to quickly find solutions to customer inquiries and issues. 5. Ability to work independently and as part of a team in a fast-paced environment. 6. Strong communication skills, both written and verbal. 7. Proficiency in Microsoft Office and web-based applications. 8. Flexible availability to work evenings, weekends, and holidays as needed.

Benefits: 1. Company-provided equipment for remote work. 2. Travel opportunities for training and team building events. 3. Remote work flexibility to promote work-life balance. 4. Opportunities for career growth and advancement within the company.

Equal Opportunity Statement: Zalora Philippines is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We value diversity and inclusion in our workforce and encourage all qualified individuals to apply for this position.

Deadline to apply: 2024-06-10

Join our team at Zalora Philippines and showcase your customer service skills as a Web Chat Representative while enjoying the benefits of a supportive working environment and opportunities for personal and professional growth. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.