Web Chat Representative - Work from home

As a Web Chat Representative at DMCI, you will be responsible for providing exceptional customer service to clients through online chat support. This is a part-time, work-from-home position based in Parañaque, NCR, Philippines at the Associate level. The ideal candidate will have at least 4 years of experience in a customer service role.

Responsibilities: - Respond to customer inquiries and issues promptly and professionally through web chat - Provide accurate information about products and services - Assist customers with placing orders, tracking shipments, and resolving complaints - Stay up-to-date on company policies and procedures - Collaborate with team members to improve customer experience - Meet and exceed performance goals set by management

Requirements: - Driven and adaptable personality traits - Strong communication skills - Creativity in problem-solving - Ability to effectively manage people - Comfortable working in a fast-paced environment - Proficiency in using web chat software and other online tools - High school diploma or equivalent

Benefits include dental insurance, company-provided equipment, and free food. The working environment at DMCI is energetic and rapidly evolving, offering opportunities for growth and development. The deadline to apply for this position is May 18, 2024.

Equal Opportunity Statement: DMCI is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.