Web Chat Specialist

Job Description:

We are looking for a Web Chat Specialist to join the team at PearlPay, a financial technology company located in Parañaque, NCR, PH. This is a part-time entry-level position with no prior experience required.

Responsibilities: 1. Engage with customers through web chat to provide support and assistance with inquiries. 2. Manage multiple conversations simultaneously to provide efficient and effective service. 3. Resolve customer issues in a timely manner and escalate to the appropriate team when necessary. 4. Maintain a positive and professional attitude at all times, demonstrating empathy and patience with customers. 5. Collaborate with the customer service team to continuously improve the quality of support provided.

Requirements: 1. Resilient and passionate individual who is dedicated to providing exceptional customer service. 2. Strong people management skills with the ability to effectively communicate and connect with customers. 3. Critical thinking skills to analyze customer inquiries and provide accurate solutions. 4. Basic computer skills and familiarity with web chat platforms. 5. Ability to work in a fast-paced environment and adapt to changing priorities.

Benefits: 1. Parental leave for new parents. 2. Travel opportunities for professional development. 3. Disability insurance for added financial security.

Working Environment: At PearlPay, we are committed to environmental responsibility and sustainable practices. Our team is dedicated to making a positive impact on the world around us.

Application Deadline: Please submit your application by June 12, 2024.

Equal Opportunity Statement: PearlPay is an equal opportunity employer and does not discriminate on the basis of race, gender, age, religion, sexual orientation, or any other protected status. We are committed to creating an inclusive and diverse workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.