Web Chat Specialist

Job Description:

As a Web Chat Specialist at Cebu Pacific Air, you will be responsible for providing excellent customer service through the company's website chat function. Your main goal will be to assist customers with inquiries, booking flights, managing reservations, and resolving any issues or concerns they may have.

Responsibilities: - Interact with customers through the website chat function in a professional and courteous manner - Provide accurate information regarding flight schedules, fares, policies, and promotions - Assist customers with booking flights, making changes to existing reservations, and processing payments - Resolve customer complaints or issues in a timely and effective manner - Collaborate with other departments to ensure a seamless customer experience - Maintain a high level of product knowledge and stay up-to-date with any changes or updates to company policies

Requirements: - Dedication to providing exceptional customer service - Motivated to succeed and exceed customer expectations - Strong planning and organizational skills - Ability to work well in a team environment - Excellent communication skills, both written and verbal - Basic computer skills and proficiency with web-based applications - Ability to multitask and work efficiently in a fast-paced environment - Must be able to work flexible hours, including weekends and holidays

Benefits: - Travel opportunities - Profit sharing - Dental insurance

Working Environment: At Cebu Pacific Air, we thrive in an environment that embraces and navigates change seamlessly. As a Web Chat Specialist, you will be part of a dynamic team that is dedicated to providing excellent customer service and representing the company's brand values.

Equal Opportunity Statement: Cebu Pacific Air is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, or any other protected status. All qualified applicants will receive consideration for employment without regard to these factors.

Deadline to apply: 2024-06-23

Join the Cebu Pacific Air team and be a part of a company that values teamwork, dedication, and providing exceptional customer service. Apply now to start your career with us!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.