Remote Web Chat Specialist

Job Description:

Resellee is looking for a Remote Web Chat Specialist to join our dynamic team in Quezon City, NCR, PH. As a part-time Entry Level position, this role is perfect for individuals who are looking to gain experience in the tech industry without the need for prior experience.

Responsibilities: - Respond to customer inquiries through web chat in a timely and professional manner - Provide product information and assistance to customers to help them make informed purchasing decisions - Resolve customer complaints and issues with empathy and efficiency - Collaborate with other team members to ensure a seamless customer experience - Meet and exceed performance targets in areas such as response time, customer satisfaction, and sales conversion rate - Assist in updating and improving the web chat system to enhance customer experience

Requirements: - Excellent communication skills, both written and verbal - Ability to work independently and make decisions under pressure - Strong persuasion skills to upsell products and services to customers - Proven problem-solving abilities to handle challenging situations effectively - Resilient attitude to handle rejection and difficult customers with professionalism - Must have a stable internet connection and a quiet working environment - Must be proficient in using computers and navigating online systems

Benefits: - Free accommodation for remote work setup - Paid overtime for exceeding performance targets - Travel opportunities for training and team-building events

Working Environment: As a Remote Web Chat Specialist at Resellee, you will be part of a team that leads the industry through cutting-edge ideas and solutions. You will have the opportunity to collaborate with talented individuals and make a significant impact on the company's success.

Equal Opportunity Statement: Resellee is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by law.

Deadline to apply: June 26, 2024

If you are a resilient and independent individual with a passion for technology and customer service, we encourage you to apply for the Remote Web Chat Specialist position at Resellee. Join us in shaping the future of online customer support!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.