Remote Web Chat Specialist

Job Description:

Flowerstore.ph is seeking a Remote Web Chat Specialist to join our dynamic team in Caloocan, NCR, PH. This part-time position is at the Associate Level and requires a minimum of 2 years of experience in a similar role. The ideal candidate will be resourceful, passionate, and possess strong analytical skills and the ability to work effectively in a team environment.

Responsibilities: - Respond to customer inquiries via web chat in a timely and professional manner - Provide product information, resolve customer issues, and offer assistance with online orders - Generate sales leads and upsell products to customers when appropriate - Maintain a high level of customer satisfaction by delivering exceptional service - Collaborate with team members to share best practices and improve overall performance

Requirements: - 2+ years of experience in customer service or web chat support - Excellent written communication skills - Strong analytical skills and attention to detail - Ability to work effectively in a fast-paced, team-oriented environment - Resourceful and able to problem-solve independently - Passionate about delivering a positive customer experience

Benefits: - Paid Time Off (PTO) - Medical coverage - Visa sponsorship

Working Environment: At Flowerstore.ph, we believe in unleashing creativity in a setting that celebrates and nurtures innovation. Our team is dedicated to creating a positive and inclusive work environment where every voice is heard and valued.

Deadline to Apply: July 4, 2024

Equal Opportunity Statement: Flowerstore.ph is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.