Support Manager - Remote Work

Job Description:

HealthNow is seeking a dedicated and energetic Support Manager to join our team on a part-time basis. This is a remote work opportunity, so you can work from the comfort of your own home. As a Support Manager, you will be responsible for managing a team of support staff, providing guidance and mentorship, and ensuring the highest level of customer satisfaction.

Responsibilities: - Lead, manage, and motivate a team of support staff - Develop and implement support processes and procedures - Monitor KPIs and metrics to ensure team performance meets company standards - Handle escalated customer inquiries and provide resolutions in a timely manner - Conduct regular performance evaluations and provide feedback to team members - Collaborate with other departments to improve overall customer experience - Stay up-to-date on industry trends and best practices in customer support

Requirements: - 8 years of experience in customer support or a related field - Proven experience in a leadership or management role - Strong negotiation skills and emotional intelligence - Excellent communication and interpersonal skills - Ability to work independently and in a team environment - Bachelor's degree in a related field is preferred - Remote work experience is a plus

Personality traits: dedicated, energetic Soft skills: negotiation, emotional intelligence

Benefits: - Remote work flexibility - Life insurance - Parental leave

Working environment: At HealthNow, we prioritize the well-being of our employees and promote a healthy work-life balance. We offer a supportive and collaborative work environment where your contributions are valued.

Deadline to apply: 2024-06-07

Equal Opportunity Statement: HealthNow is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.