Support Manager - Remote Work

Job Description:

We are looking for a talented Support Manager to join our team at Hilton, working remotely from Quezon City, Philippines. As a Support Manager, you will be responsible for providing exceptional customer service and support to our clients. This is a part-time position at the Associate Level, requiring at least 5 years of experience in a similar role.

Responsibilities: - Manage a team of support staff to ensure high-quality customer service and support. - Monitor and evaluate team performance to identify areas for improvement. - Develop and implement strategies to enhance customer satisfaction and retention. - Coordinate with other departments to resolve customer issues and improve processes. - Provide guidance and support to team members, helping them to achieve their goals. - Stay up-to-date on industry trends and best practices in customer support.

Requirements: - Confident and motivated individual with excellent communication skills. - Strong leadership skills and the ability to work effectively as part of a team. - Prior experience in a customer support or management role. - Proven track record of delivering exceptional customer service. - Proficiency in Microsoft Office and CRM software. - Bachelor's degree in Business Administration or a related field.

Benefits: - Paid overtime for extra hours worked. - Retirement plan for financial security in the future. - Company equipment provided for remote work.

Working Environment: At Hilton, we strive to spark creativity and motivation in an environment that inspires greatness. We believe in fostering a culture of collaboration, innovation, and growth.

Deadline to Apply: July 15, 2024

Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.