Support Officer - Remote Work

Job Description:

Lazada Philippines is seeking a talented and motivated Support Officer to join our team on a part-time basis for remote work in Cebu, Central Visayas, PH. As a Support Officer, you will play a key role in providing assistance to customers and supporting various departments within the company. This position is at an Associate Level and requires a minimum of 2 years of experience.

Responsibilities: 1. Provide customer support through various channels such as email, chat, and phone. 2. Assist with order processing, tracking shipments, and resolving any issues that may arise. 3. Collaborate with different departments to ensure a seamless customer experience. 4. Conduct data entry and maintain accurate records of customer interactions. 5. Perform administrative tasks as needed to support the operations of the team. 6. Stay up-to-date on product knowledge and company policies to provide accurate information to customers.

Requirements: 1. Independent and adaptable personality traits to thrive in a remote work environment. 2. Strong time management skills to prioritize tasks effectively and meet deadlines. 3. Emotional intelligence to effectively communicate and empathize with customers. 4. Proficient in using Microsoft Office Suite and other relevant software. 5. Excellent written and verbal communication skills. 6. Ability to work collaboratively in a team setting.

Benefits: 1. Profit sharing opportunities for outstanding performance. 2. Free food provided for remote working employees. 3. Paid sick leave to ensure employees can take time off when needed. 4. Working environment that provides opportunities for unlimited personal and professional growth.

Equal Opportunity Statement: Lazada Philippines is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We do not discriminate based on race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment without regard to any status protected by law.

Deadline to apply: 2024-05-04

If you meet the requirements and are passionate about providing exceptional customer support, we encourage you to apply for the Support Officer position at Lazada Philippines. Join our team and be a part of our mission to revolutionize the e-commerce industry in the Philippines.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.