Support Representative - Remote Work

Job Description:

San Miguel Corporation is seeking a dedicated and motivated Support Representative to join our team in Davao City. This is a part-time remote work position at the Associate Level, requiring at least 2 years of experience in a similar role. As a Support Representative, you will be responsible for providing exceptional customer service and technical support to our clients.

Responsibilities: 1. Respond to customer inquiries and provide technical support via phone, email, and chat 2. Troubleshoot and resolve customer issues in a timely and efficient manner 3. Escalate complex problems to the appropriate internal teams for resolution 4. Maintain accurate records of customer interactions and transactions 5. Assist with product demonstrations and training sessions for clients 6. Stay up-to-date on company products and services to effectively assist customers 7. Collaborate with the sales and marketing teams to develop strategies for customer retention and satisfaction

Requirements: 1. Minimum of 2 years of experience in a customer support role 2. Excellent communication and interpersonal skills 3. Strong decision-making and problem-solving abilities 4. Ability to adapt to changing priorities and work in a fast-paced environment 5. Proficiency in Microsoft Office and CRM software 6. High school diploma or equivalent required; Bachelor's degree preferred

Personality Traits: - Dedicated individual who is committed to providing top-notch customer service - Motivated self-starter who thrives in a remote work environment

Soft Skills: - Strong decision-making skills to quickly assess and resolve customer issues - Adaptability to handle a variety of customer requests and scenarios

Benefits: - Medical coverage for employees - Remote work flexibility - Company-provided equipment for remote work

Working Environment: Join a team that leads the industry through cutting-edge ideas and solutions. Collaborate with talented professionals who are passionate about driving success and innovation.

Deadline to Apply: July 5, 2024

Equal Opportunity Statement: San Miguel Corporation is an equal opportunity employer and does not discriminate based on race, color, religion, gender, sexual orientation, age, or disability. We are committed to creating a diverse and inclusive workplace where all employees can thrive and succeed.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.