Web Chat Assistant - Remote Work

Job Description:

MetroMart is seeking a talented and motivated individual to join our team as a Web Chat Assistant working remotely. As a Web Chat Assistant, you will be responsible for providing excellent customer service through online chat support on our website.

Responsibilities: - Respond to customer inquiries and concerns in a timely and professional manner via web chat - Assist customers with placing orders, tracking deliveries, and resolving any issues that may arise - Provide product information and recommendations to customers as needed - Work collaboratively with other team members to ensure customer satisfaction - Maintain accurate records of customer interactions and transactions - Stay up-to-date on MetroMart's products, promotions, and policies

Requirements: - Minimum of 2 years of experience in customer service or a related field - Excellent communication skills, both written and verbal - Ability to work independently and be resourceful in finding solutions to customer inquiries - Strong strategic planning skills to prioritize and manage multiple customer interactions - High emotional intelligence to effectively communicate and empathize with customers - Ability to work with a high level of accuracy and attention to detail - Proficiency in using chat support software and other online tools - Availability to work part-time hours on a flexible schedule

Benefits: - Employee discounts on MetroMart products - Training and professional development opportunities - Remote work flexibility to work from the comfort of your own home

Working Environment: At MetroMart, we strive for excellence and uphold high standards in all our endeavors. We value creativity, innovation, and a strong work ethic in our team members.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: MetroMart is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status. We are committed to diversity and inclusion in our workforce.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.