Web Chat Associate - Remote Work

Job Description:

Acudeen Technologies is seeking a dedicated and adaptable Web Chat Associate to join our remote team. As a part-time Associate Level position, you will be responsible for providing exceptional customer service and support through online chat platforms.

Responsibilities: 1. Communicate with customers through web chat to address inquiries, resolve issues, and provide product information. 2. Maintain accurate records of interactions and transactions with customers. 3. Demonstrate emotional intelligence and empathy in all customer interactions. 4. Multi-task effectively to handle multiple chat conversations simultaneously. 5. Display a high level of attention to detail to ensure accurate and timely responses. 6. Collaborate with team members and management to improve customer satisfaction and efficiency. 7. Uphold company values and policies while interacting with customers. 8. Stay updated on product knowledge and industry trends to provide accurate information to customers. 9. Meet or exceed performance targets and metrics set by the company.

Requirements: 1. Minimum of 3 years of experience in a customer service or online chat role. 2. Excellent written communication skills in English. 3. Strong emotional intelligence and ability to empathize with customers. 4. Attention to detail and ability to multitask in a fast-paced environment. 5. Ability to work independently and in a remote setting. 6. Proficiency in using chat software and online customer service tools. 7. Dedicated and adaptable personality traits. 8. Must have a reliable internet connection and a quiet workspace for remote work.

Benefits: 1. Profit sharing opportunities. 2. Paid Time Off (PTO) for part-time employees. 3. Company-provided equipment for remote work.

Working Environment: At Acudeen Technologies, we promote equality and fairness for all our employees. We strive to create a supportive and collaborative work environment where every team member can thrive and succeed.

Equal Opportunity Statement: Acudeen Technologies is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. All qualified applicants will receive consideration for employment without regard to these factors.

Deadline to apply: June 29, 2024.

If you meet the requirements and are passionate about providing exceptional customer service through web chat, we encourage you to apply for this exciting opportunity to join our remote team at Acudeen Technologies!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.