Web Chat Officer - Remote Work

Job Description:

ChatGenie is currently seeking a proactive and customer-focused individual to join our team as a Web Chat Officer in a remote work capacity. As a Web Chat Officer, you will be responsible for engaging with customers through online chat platforms to provide support, answer inquiries, and assist with problem-solving. This position is part-time and at the Associate Level, requiring a minimum of 4 years of experience in customer service or a related field.

Responsibilities: - Engage with customers through web chat platforms to provide support and assistance - Answer customer inquiries in a timely and professional manner - Utilize analytical skills to assess customer needs and provide appropriate solutions - Demonstrate emotional intelligence in interactions with customers to ensure a positive experience - Resolve customer complaints and issues effectively and efficiently - Maintain accurate records of customer interactions and transactions - Collaborate with team members to ensure consistent service delivery - Stay up-to-date on product knowledge and company policies to provide accurate information to customers - Meet or exceed performance metrics related to customer satisfaction and response times

Requirements: - Resilient and motivated individual with a strong desire to exceed customer expectations - Excellent analytical skills to assess customer needs and provide effective solutions - High level of emotional intelligence to build rapport and trust with customers - 4+ years of experience in customer service or a related field - Strong communication skills, both written and verbal - Ability to multitask and prioritize tasks effectively - Proficiency in using web chat platforms and other customer support tools - Ability to work independently and collaborate with team members remotely - Bachelor's degree in a related field is preferred but not required

Benefits: - Free accommodation provided for remote work - Gym membership - Remote work flexibility

Working Environment: Our working environment at ChatGenie is dedicated to understanding and exceeding customer expectations. We strive to create a positive and supportive atmosphere where team members can thrive and succeed in their roles.

Equal Opportunity Statement: ChatGenie is an equal opportunity employer and encourages individuals from all backgrounds to apply for this position. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment.

Deadline to apply: June 7, 2024

If you meet the requirements and are passionate about providing exceptional customer service through web chat platforms, we encourage you to apply for this exciting opportunity with ChatGenie.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.