Web Chat Officer - Remote Work

salary Salary :

₱35,131 - 59,020 monthly

icon building Company : ChatGenie
icon briefcase Job Type : Part-Time
icon remote-alt Remote / Work from Home

Number of Applicants

 : 

000+

Click to reveal the number of candidates who applied for this job.

🔥 Urgent

✨ Immediate Start

icon loader
icon loader
Open only for candidates based in the Philippines

This job is no longer accepting applications.

Scroll down below to view similar jobs .

Job Description - Web Chat Officer - Remote Work

Job Description:


ChatGenie is currently seeking a proactive and customer-focused individual to join our team as a Web Chat Officer in a remote work capacity. As a Web Chat Officer, you will be responsible for engaging with customers through online chat platforms to provide support, answer inquiries, and assist with problem-solving. This position is part-time and at the Associate Level, requiring a minimum of 4 years of experience in customer service or a related field.


Responsibilities: - Engage with customers through web chat platforms to provide support and assistance - Answer customer inquiries in a timely and professional manner - Utilize analytical skills to assess customer needs and provide appropriate solutions - Demonstrate emotional intelligence in interactions with customers to ensure a positive experience - Resolve customer complaints and issues effectively and efficiently - Maintain accurate records of customer interactions and transactions - Collaborate with team members to ensure consistent service delivery - Stay up-to-date on product knowledge and company policies to provide accurate information to customers - Meet or exceed performance metrics related to customer satisfaction and response times


Requirements: - Resilient and motivated individual with a strong desire to exceed customer expectations - Excellent analytical skills to assess customer needs and provide effective solutions - High level of emotional intelligence to build rapport and trust with customers - 4+ years of experience in customer service or a related field - Strong communication skills, both written and verbal - Ability to multitask and prioritize tasks effectively - Proficiency in using web chat platforms and other customer support tools - Ability to work independently and collaborate with team members remotely - Bachelor's degree in a related field is preferred but not required


Benefits: - Free accommodation provided for remote work - Gym membership - Remote work flexibility


Working Environment: Our working environment at ChatGenie is dedicated to understanding and exceeding customer expectations. We strive to create a positive and supportive atmosphere where team members can thrive and succeed in their roles.


Equal Opportunity Statement: ChatGenie is an equal opportunity employer and encourages individuals from all backgrounds to apply for this position. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment.


Deadline to apply: June 7, 2024


If you meet the requirements and are passionate about providing exceptional customer service through web chat platforms, we encourage you to apply for this exciting opportunity with ChatGenie.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Work Schedule

This job has the following work schedule:

  • Flexible

Benefits & Perks

This job has the following benefits:

  • Remote work flexibility
Original job Web Chat Officer - Remote Work posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Open only for candidates based in the Philippines

This job is no longer accepting applications.

Scroll down below to view similar jobs .

icon no cv required No CV Required icon fast interview Fast Interview via Chat

Share this job with your friends

View similar Customer Service / Guest Services Part-Time jobs below

GrabJobs is the no1 job portal in the Philippines, connecting you to thousands of jobs fast! Find the best jobs in the Philippines, apply in 1 click and get a job today!

Mobile Apps

Copyright © 2024 Grabjobs Pte.Ltd. All Rights Reserved.