Description
Position at FiltaGlobal Philippines Inc.
Location: Hybrid - WeWork RCBC Plaza Tower 1 (3x a week)
Schedule: Monday to Friday, 10:00 AM – 7:00 PM PHT
About the Company
Since 2016, Filta has been an award-winning, Australian-owned BPO partnering with forward-thinking businesses to build full-time teams in the Philippines and Colombia.
At Filta, we’re not just an outsourcing company - we’re a global community of talented people who care about doing great work the right way. We’re building a place where great minds connect, collaborate, and make a lasting impact.
To make this happen, we need people who create meaningful experiences for those who matter most - our clients, our teammates, and future talent.
Join a team that values ownership, candour, and great service - for our clients and for each other.
We’re looking for a Member Partner to be part of our growing global team.
Why You’ll Love Working With Us
- HMO healthcare for you and 1 dependent (with COVID insurance)
- 20 combined SL/VLs per year, accrued from day one (10 credited post-regularization)
- 13th-month bonus + government-mandated benefits
- Computer provided + monthly internet allowance
- Member Wellness Program to support balance and well-being
- Regularization drink to celebrate milestones
- Paid birthday leave + birthday cake
- Doona Days - additional leave credits for self-care, and reset
- Welcome gift pack + work anniversary gifts
- Year-End Party + Christmas hamper
- Regular social activities across teams and time zones
What You’ll Be Doing
Reporting directly to the Philippines-based Operations Lead, you will own the entire employee lifecycle for your assigned portfolio. You will bridge the gap between "Client Speak" and actionable member success. Your responsibilities include:
- Lead High-Energy Onboarding: Deliver seamless orientations and "Culture & Expectations" sessions to prepare new hires for success with Western clients from Day 1.
- Drive Engagement & Retention: Conduct regular wellness checks and coffee chats to identify burnout or disengagement early, intervening with proactive solutions.
- Coach for Excellence: Translate client feedback into actionable advice, coaching members on soft skills like proactivity, communication, and reliability.
- Mediate and Advocate: Act as a bridge between the member and the Client Partner to resolve performance concerns and ensure fair outcomes.
- Maintain Operational Integrity: Manage essential HR administrative tasks, including attendance tracking, member records, and compliance with local labor laws.
What You’ll Bring
- Extensive People Experience: 3+ years of experience in roles focused on human behavior, coaching, counseling, or high-touch team leadership.
- Empathetic Leadership: The ability to provide a "crying shoulder" while maintaining the firmness required to hold members accountable to high performance standards.
- Communication Mastery: Exceptional ability to explain complex policies and Western management concepts clearly and simply.
- Proactive Problem-Solving: A natural "bias for action" and the ability to spot signs of unhappiness or attrition weeks before they escalate.
- Educational Background: A Bachelor’s degree in Psychology, Communications, Human Services, or Business.
Ready to Apply?
We’re excited to get to know you! Click “Apply,” upload your CV, and complete our short questionnaire.
Important: This role is open to Filipino citizens only. Applications must be submitted in English.
Apply Now
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