Supervisor

About Medserv:

Medserv, an Irish company, has quickly established itself as the market leader in providing Medical billing and Practice management services throughout Ireland and the UK. Our clients include individual and group consultants, GP practices as well as private clinics and hospitals. Inspired by our values of Always innovating, Being Trustworthy, Collaborating positively and Delivering results, Medserv strives to ensure on-going client satisfaction by combining our innovative technology solutions with highly skilled teams.

This position is an initial 12 month FTC  / Secondment Opportunity.

Role Overview:

We are recruiting for a supervisor to join our Batch 5 Team based out of Wroclaw. You will be assisting the manager with ensuring the team are hitting targets and operate as a main point of contact for team members and colleagues for any matters specific to invoices and any other assigned task (within UK and Poland).

Duties & Responsibilities:

• Actively contribute to the implementation of new processes, including changes within the team and existing workflows, reporting any arising issues, voicing ideas or concerns, and proposing improvements.


• Organise and ensure accurate and timely submission of invoices by the team in line with set daily deadlines, providing feedback where necessary.


• Report on team activity and operational issues during a weekly conference call with the UK office.


• Liaise with the Team Manager to agree on operational agendas and team issues for regular team meetings.


• Assist the Team Manager in setting appropriate quarterly targets for eligible team members.


• Support the Team Manager with day‑to‑day planning and oversight of the team, ensuring tasks are completed efficiently and on time.


• Ensure daily targets are met for assigned work and promptly communicate any issues that may impact performance (for both the Polish and UK offices).


• Support the Team Manager in carrying out daily quality checks to ensure all processing meets the highest standards.


• Conduct regular checks of the team’s PQ, unresolved, and outstanding accounts to avoid delays in invoice submission or claims.


• Respond to client calls and email queries to resolve issues.Ensure all email queries are resolved in a timely manner.


• Assist in conducting annual employee reviews to communicate expectations, recognise achievements, and plan future development.


• Identify and resolve any issues related to team member performance.


• Assist the Manager with recruitment by reviewing CVs and participating in interviews.


• Onboard new team members by assigning mentors, creating an induction programme, and ensuring they receive the necessary training.


• Communicate regularly with management, providing statistics and highlighting any issues.

Requirements and Skills:

• English @ C1 level


• Able to motivate and lead a team


• Able to ensure excellent quality & productivity across the team


• Forms good relationships with people across all locations


• Able to manage people remotely


• Able to understand complex systems, understand changes to the system & communicate these to the team


• Analytically minded and comfortable with reporting on data


• Appropriate Excel/Google Sheets skills


• Comfortable with phoning clients, patients, hospitals etc to resolve issues


• Excellent communication skills


• Problem solver with the ability to think on their feet


• Willingness to learn and deliver training


• Able to identify improvements to efficiency within the team


• Delegates work in a fair and equitable manner across the team


• Ability to work under time pressure and prioritise relevant tasks as they arise.

Package:

• This Role is an initial 12 month FTC


• Salary 7,000 - 8,000 PLN DOE
  


• Private Medical


• Pension contribution


• Maternity and Paternity leave (T&C's apply)


• Life Assurance


• Workcation options


• Sports Activity Subsidy


• Dedicated EAP
  


• Professional development opportunities


• Regular sports and social events


• Healthy food with comfortable on-site recreational facilities

Additional Info:

• All offers of employment are subject to a valid work permit
  


• Role commences immediately