Technical Support Engineer for Enterprise Customers (2nd Line) - Start Now

We are looking to hire an expert Technical Support Engineer for Enterprise Customers (2nd Line) to join our amazing team at Samsung R&D Institute Poland in Warszawa.
Growing your career as a Full Time Technical Support Engineer for Enterprise Customers (2nd Line) is a terrific opportunity to develop relevant skills.
If you are strong in leadership, creativity and have the right drive for the job, then apply for the position of Technical Support Engineer for Enterprise Customers (2nd Line) at Samsung R&D Institute Poland today!

Operating system, Windows About the project, We provide a world-class technical support to Samsung Enterprise customers within the EMEA region. We are looking for a technical expert with advanced troubleshooting skills and a can-do attitude who feels confident engaging with customers on a professional level. As a member of the Enterprise Customer Support team, you will deliver a premium experience for the customer. Your responsibilities, Collaborating with Samsung’s enterprise customers within EMEA, various Samsung R&D teams globally, and various 3rd parties, Troubleshooting and resolving issues related to any incompatibilities between mobile devices, MDMs, Android architecture, VPNs, Active Directory, applications, and etc., Delivering onsite and/or remote trainings for Samsung subsidiaries, partners and customers., Creating and reviewing technical documentation and training material., Supporting introductions of new products, features and technologies. Minimum 3 years’ experience in technical support, customer service., Excellent proficiency in oral and written English., Demonstrated ability to document, track, troubleshoot and resolve time sensitive issues., Experience with Android., Degree in Computer Science, Engineering, Information Technology or a related field., Travel required up to 5% of the time. Optional, Knowledge and experience in Mobile Device Management systems, Experience in technical support within the mobile sector, Proficiency in any other European languages, Experience in dealing with external customers., Experience in working with remote teams., Awareness of new and emerging mobile technologies., Experience with working with ITIL®, Knowledge of best practices for secure software development and testing., Server deployment and administration., Network administration. What we offer, Friendly working atmosphere, Opportunity to work in multiple projects, Technical training as well as possibility for personal development, Working with the latest technologies on the market, Monthly integration budget Benefits, sharing the costs of sports activities, private medical care, sharing the costs of foreign language classes, life insurance, corporate products and services at discounted prices, integration events, dental care, no dress code, leisure zone, pre-paid cards, redeployment package, baby layette, employee referral program, charity initiatives, unlimited free access to Copernicus Science Center, mentoring program, psychological support, possibility to test new Samsung products, work in Korea as a part of our Mobility Program Samsung R&D Institute Poland, If you share our faith in the power of technology that changes reality, you work with passion, you have a curiosity about the world and you still want to learn - this is the place for you, and we know what types of working conditions to create to foster your development. We are looking for people who can turn bold visions of the future into projects and products that will serve millions of people around the world. This is how we work,

Benefits of working as a Technical Support Engineer for Enterprise Customers (2nd Line) in Warszawa:

● Company offers great benefits
● Opportunities to grow
● Competitive salary