Maintenance & Operations Site Supervisor

Who we are

Prokitchens helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone.

We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customer and the neighborhoods they’re in. Every time we launch a new facility we create jobs in that neighborhood, and we’re proud to provide a wide range of cuisines and options for healthy food at an affordable price.

We're changing the game for restaurateurs whether they’re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains.

About The Role

We are looking for a hands-on Site Supervisor to support our daily facility and technical operations in Warsaw. This role combines site supervision and hands-on maintenance, ensuring our facility is fully operational, safe, and ready for peak demand.

In this role, you will bridge site management and technical maintenance: resolving licensee (tenant) requests, supporting order fulfillment, tracking inventory, and performing light-to-moderate technical repairs and maintenance work orders across our processing centers and kitchens.

This position offers a balance of task-ownership and guidance under supervision, making it an ideal fit for a proactive professional or a university student studying extramurally (studia zaoczne) with foundational technical and management experience.

What You’ll Do

1. Facility Maintenance & Technical Support: Execute assigned work orders independently for kitchens, common areas, and exterior grounds. Perform minor electrical repairs, gas hookups, shelving setup, basic carpentry/masonry, painting, and refurbishments.
2. Operations & Licensee Support: Serve as a point of contact for licensees (tenants), resolving daily facility, technology, and space-related issues. Liaise with Order Fulfillment Officers (OFOs) and coordinate with operations teams to prepare licensees for large orders, launches, and demand spikes.
3. Ticket & SLA Management: Manage ZenDesk tickets from open to close, troubleshooting technical and operational issues across processing centers, kitchens, and facility hardware.
4. Inventory & Audits: Conduct regular storage and common area audits, review inventory levels, and place replenishment orders to keep supplies fully stocked.
5. KPI Tracking & Reporting: Monitor and report operational KPI metrics to facility leadership, providing insights to support team goals and continuous planning.
6. Property & Team Coordination: Partner closely with the Property Manager to ensure facility projects and work orders are completed on time, escalating critical risks when needed. Support order fulfillment processes and assist in onboarding new team members or covering shifts during call-outs to maintain smooth operations.

What We’re Looking For

1. Hands-on Technical & Operational Experience: Prior experience in facility maintenance, technical support, or site coordination within commercial, hospitality, food service, or retail environments.
2. Technical Capability: Practical, hands-on knowledge in basic electrical repairs, plumbing/gas hookups and general maintenance tools.
3. Organization & Systems: Experience or comfort using ticketing systems (e.g., ZenDesk) and basic software/spreadsheets for inventory tracking and audit logs.
4. Problem-Solving & Agility: Strong customer service orientation, capability to multi-task under pressure during peak operational hours, and responsiveness to tenant requests.
5. Communication: Strong communication skills to liaise clearly with licensees, cross-functional internal teams, external providers, and site leadership.

Nice to Have

1. Currently pursuing a university degree (e.g., studying zaoczne in Engineering, Operations, Logistics, or a related field).
2. Basic understanding of health, safety, and fire standards in commercial kitchen or food preparation environments.
3. Previous experience handling tenant/customer support tickets and vendor management.

Why join us

1. Rapidly Growing Market: Demand for online food delivery is growing really fast! The global delivery market continues to expand rapidly toward a projected 500B–1T by 2030.
2. Changing the Restaurant Industry: You’ll be part of a team that helps local entrepreneurs and global brands succeed in online food delivery.
3. Collaborative Environment: You will receive support and guidance from experienced colleagues and facility managers, helping you to learn, grow, and achieve your professional goals.

What Else You Need To Know

This role is based on-site at our Warsaw facility location. As a company driven by innovation and operational excellence, close collaboration is essential. Our facility teams work onsite to ensure seamless day-to-day operations and tenant support.