IT Service Delivery Management (ITSM) Team Lead – automotive sector - Urgent Role

We are looking for a focused IT Service Delivery Management (ITSM) Team Lead – automotive sector to join our high calibre team at Sii Ukraїna Tov in Gliwice Silesian Voivodeship
Growing your career as a Full Time IT Service Delivery Management (ITSM) Team Lead – automotive sector is a great opportunity to develop exceptional skills.
If you are strong in planning, adaptability and have the right initiative for the job, then apply for the position of IT Service Delivery Management (ITSM) Team Lead – automotive sector at Sii Ukraїna Tov today!

IT Service Delivery Management (ITSM) Team Lead – automotive sector IT Service Delivery Management (ITSM) Team Lead – automotive sector We are looking for a Leader who will support our Client in shaping the automotive world with a significant reduction in road accidents and collisions. responsible for leading a multi-disciplinary team specializing in supporting engineering tools – for a safer, greener tomorrow and autonomous driving solutions. We are looking for a Leader who will support our Client in shaping the automotive world with a significant reduction in road accidents and collisions. responsible for leading a multi-disciplinary team specializing in supporting engineering tools – for a safer, greener tomorrow and autonomous driving solutions. Your role Lead a team of L1,L2,L3 support technicians ensuring high-quality service delivery and adherence to SLAs Develop and implement IT service management strategies, policies, and procedures in collaboration with the service partner to optimize service operations Coordinate with the service partners to ensure effective resource allocation, workload management, and staffing levels to meet service-level targets Monitor and report on key performance indicators (KPIs) related to incident management, problem management, and service desk operations Collaborate with internal stakeholders and the service partner to identify areas for service improvement and implement process enhancements Provide guidance and support, including coaching, training, and performance management Act as the escalation point for major incidents, problems, and customer complaints, ensuring timely resolution and effective communication Conduct regular meetings and performance reviews with the service partner to address issues, track progress, and foster a collaborative working relationship Your skills Bachelor's degree in Computer Science, Information Technology, or a related field Minimum of 5 years of experience in IT service management, with a focus on managing L1 and L2 support teams Supporting at least 2 of GIT, GERRIT, Jira, Jenkins, Kubernetes, Docker, Artifactory, Polarion, Doors, and Datadog tools in current or previous projects Practical knowledge of ITSM processes e.g. ITIL Strong familiarity with IT automation technologies such as Terraform, Ansible, Chef, Puppet, cloud formation Proficiency in Cloud Infrastructure (AWS) is a distinct advantage Experience in the development of automated configuration management processes and procedures (preferably in the automotive industry) Knowledge of Agile frameworks: Scrum, Kanban, or XP Excellent written and verbal communication skills in English Job no.240417-P0UUJ it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas prestigious brands from around the world, long-term contracts and preferred partner status for many clients Project suited to you Do you want to change your career path? Is your project coming to an end? We’ll find you a new one! We have an app for this – Job Changer We share the profit with Workers Last year we allocated PLN 2,1BN to this benefit PLN 500 000 per year for your ideas with this amount, we support the passions and voluntary actions of our workers 7 500 experts and many development opportunities Tech Communities, workshops, a training platform, and a technology blog – you choose Employment stability revenue of EUR 480M, no debts, since 2006 on the market Great, comfortable offices perfect place to work, integrate, have fun together, and celebrate successes Open-minded and available management team quick decision-making, we’re all on a first-name basis True values these are not empty words – we’re guided by them every day Fantastic atmosphere created by all Sii Power People Attractive benefits package private healthcare, benefits cafeteria platform, car discounts and more Allowed extensions: DOC, DOCX, PDF (max 5MB) I consent to the processing of my personal data by Sii sp. z o.o. and its subsidiaries for recruitment purposes. * I consent to the processing of my personal data by Sii sp. z o.o. and its subsidiaries for the purpose of sending marketing information to the provided e-mail address. At any time, you may withdraw your consent to the processing of personal data, but such withdrawal shall not affect the legal compliance of any processing of such data, which had occurred before you withdrew your consent. Detailed information on the processing of your personal data is specified in the Privacy Policy . Do you have a friend looking for a new role? Bring them to Sii and receive a bonus (fill in the form in English please) At Sii Wroclaw, we carry out projects for the automotive, banking, telco, and biotech industries. Our team consists of 900 experts and is constantly growing. We specialize mainly in Java, .NET, BI, and testing. In the heart of Bialystok, we opened the 13th Sii Poland branch. We’re mainly looking for Java, AEM, .NET, Front-end, testing, and embedded specialists. Our engineers carry out projects for international clients from the banking, medical and... Domain experts, innovative projects, and modern office – that’s what working at Sii Bydgoszcz is like. Our branch is created by experienced engineers working mainly in Java, .NET, or C/C++. We’re also proud that experts specializing in testing, BI tools... Sii Gdansk is one of the fastest-growing Sii Poland branches. We’re the third largest IT employer in Pomerania. With more than 1400 engineers and highly-qualified specialists on board, Sii constantly strengthens its position as a leading IT... Experts from Gliwice are engaged in joint projects for international clients, including those from the automotive and high-tech industries. We’re looking for Java, .NET, Front-end, as well as embedded and hardware developers to join our team... Experts from Katowice have built the biggest Sii branch in our region. We cooperate with international companies from the banking, railway, automotive, industrial, automation, and robotics sector. Our software engineers carry out projects... Sii Cracow carries out projects based on technologies such as Java, .Net, C / C ++, and C Embedded. We’re also familiar with Xamarin, Power BI, Qlik, Office 365, and Sharepoint. Our clients are global leaders in the banking, tourism, industrial... Each year several dozen of experts join us. Specialists from areas such as testing, analysis, consulting, technical support, and IT infrastructure, as well as different software development teams working on Java, .NET, Front-end, PHP... Passion for technology, international projects, common hobbies – in short, that’s how you can describe our office in central Poland. The main technologies that Sii experts work with include Java, .NET, C/C++, and front-end. Additionally, our teams... Sii Pila is our second branch in Greater Poland. It’s a convenient location, proximity to Poznan and Bydgoszcz, and great potential of its residents that distinguish the city. Sii Pila teams specialize in projects for the healthcare, banking, R&D... Sii Poznan office is located in a modern business center in the heart of the city. Sii Poznan is a great workplace for both independent experts and project teams specializing in software development, testing, QA and application management. We create a unique workplace in the heart of south-east Poland. Our team works on projects for Polish and international clients from industries of key importance to our region, in a cooperation model tailored to their needs. We offer not only... Szczecin is the 15th city in Poland where a branch of Sii Poland has been established. The modern office is located at 1B/111 Storrady Świetosławy St. Employees can use cozy and comfortable project rooms, open space, a kitchen with a dining room, a play room... Torun is the 16th city in Poland where a branch of Sii Poland was established in 2023. The modern office is located on the second floor of the Kościuszko Business Point building. It is a cozy and soundproofed work space with a kitchen, a relaxation and focus area, conference room... The Warsaw branch has operated since the establishment of Sii in Poland, i.e. since February 2006. Our headquarters is located in an office building on Niepodleglosci 69 Avenue, right next to the Wierzbno metro station, in the heart of Mokotow... At Sii Wroclaw, we carry out projects for the automotive, banking, telco, and biotech industries. Our team consists of 900 experts and is constantly growing. We specialize mainly in Java, .NET, BI, and testing. In the heart of Bialystok, we opened the 13th Sii Poland branch. We’re mainly looking for Java, AEM, .NET, Front-end, testing, and embedded specialists. Our engineers carry out projects for international clients from the banking, medical and... Domain experts, innovative projects, and modern office – that’s what working at Sii Bydgoszcz is like. Our branch is created by experienced engineers working mainly in Java, .NET, or C/C++. We’re also proud that experts specializing in testing, BI tools... Engineers from Sii Czestochowa deliver projects to clients from the automotive industry, mainly in the AUTOSAR architecture. The solutions that our specialists work on are implemented by the major international car manufacturers. Sii Gdansk is one of the fastest-growing Sii Poland branches. We’re the third largest IT employer in Pomerania. With more than 1400 engineers and highly-qualified specialists on board, Sii constantly strengthens its position as a leading IT... Experts from Gliwice are engaged in joint projects for international clients, including those from the automotive and high-tech industries. We’re looking for Java, .NET, Front-end, as well as embedded and hardware developers to join our team... Experts from Katowice have built the biggest Sii branch in our region. We cooperate with international companies from the banking, railway, automotive, industrial, automation, and robotics sector. Our software engineers carry out projects... Sii Cracow carries out projects based on technologies such as Java, .Net, C / C ++, and C Embedded. We’re also familiar with Xamarin, Power BI, Qlik, Office 365, and Sharepoint. Our clients are global leaders in the banking, tourism, industrial... Each year several dozen of experts join us. Specialists from areas such as testing, analysis, consulting, technical support, and IT infrastructure, as well as different software development teams working on Java, .NET, Front-end, PHP... Passion for technology, international projects, common hobbies – in short, that’s how you can describe our office in central Poland. The main technologies that Sii experts work with include Java, .NET, C/C++, and front-end. Additionally, our teams... Sii Pila is our second branch in Greater Poland. It’s a convenient location, proximity to Poznan and Bydgoszcz, and great potential of its residents that distinguish the city. Sii Pila teams specialize in projects for the healthcare, banking, R&D... Sii Poznan office is located in a modern business center in the heart of the city. Sii Poznan is a great workplace for both independent experts and project teams specializing in software development, testing, QA and application management. We create a unique workplace in the heart of south-east Poland. Our team works on projects for Polish and international clients from industries of key importance to our region, in a cooperation model tailored to their needs. We offer not only... Szczecin is the 15th city in Poland where a branch of Sii Poland has been established. The modern office is located at 1B/111 Storrady Świetosławy St. Employees can use cozy and comfortable project rooms, open space, a kitchen with a dining room, a play room... Torun is the 16th city in Poland where a branch of Sii Poland was established in 2023. The modern office is located on the second floor of the Kościuszko Business Point building. It is a cozy and soundproofed work space with a kitchen, a relaxation and focus area, conference room... The Warsaw branch has operated since the establishment of Sii in Poland, i.e. since February 2006. Our headquarters is located in an office building on Niepodleglosci 69 Avenue, right next to the Wierzbno metro station, in the heart of Mokotow... At Sii Wroclaw, we carry out projects for the automotive, banking, telco, and biotech industries. Our team consists of 900 experts and is constantly growing. We specialize mainly in Java, .NET, BI, and testing. #J-18808-Ljbffr

Benefits of working as a IT Service Delivery Management (ITSM) Team Lead – automotive sector in Gliwice Silesian Voivodeship:

● Learning opportunities
● Company offers career progression opportunities
● Competitive salary