It Service Desk Operator – 1st Level Support - with Great Benefits

We are looking to hire an organized It Service Desk Operator – 1st Level Support to join our passionate team at Spyrosoft S.A. in null
Growing your career as a Full Time It Service Desk Operator – 1st Level Support is an awesome opportunity to develop useful skills.
If you are strong in persuasion, presentation and have the right mindset for the job, then apply for the position of It Service Desk Operator – 1st Level Support at Spyrosoft S.A. today!

Expected, iOS, AndroidOperating system, Windows, macOSYour responsibilities, -Provide information and guidance to users on IT services provided, hardware and software used, IT security, -Assist users in the operation of standard hardware and software as well as all components related to IT equipment, -Inform users of the current status of tickets,, Handling incident reports from the following areas:, -supplied hardware and/or software, -Desk side support managing tickets that were not possible to solve remotely, -Onsite Infrastructure Support during working hour in order to do synergy with the Onsite Infrastructure Support Team, -Desktop printers, network printers and/or photocopiers, -Stock Management, -Asset Inventory, -Device lifecycle management, -VIP Support with specific SLAs and specific services needed (for example: For very important meetings/conferences, a permanent on-site service (stand by service) is necessary for the entire duration of the event (in-house as well as in Hotel/Conference Centers)), -Email systems, -Accounts and access rights, -Intranet/Internet access, -File storage (local, network drives), -Telephone system, fax machines, transmission equipment,, , Hotline Front Office Activities:, -Receiving incident reports and service requests, -Entering data into the service desk system in use and creating a ticket, -Qualification and diagnosis, -Possible resolution or escalation, -Documentation of handling, -Ticket closure, quality assurance and documentation of solutions in the central knowledge base,, , Hotline back office activities:, -Creation of tickets or initiation of processes in the service desk system for the handling of incidents or service requests by the IT hotline or downstream service levels., -Obtaining missing information or documents to process requests (Incidents, Service Requests), -Coordinate the completion of individual tasks, -Informing downstream support levels about IT incident reports, -Quality assurance of completed tickets by downstream support levels, -Contribute to the IT Knowledge Base, -Assist with the publication of user information, -Support the implementation of IT projectsQualification requirements:,, -Completed vocational training in information technology, -Or at least 2 years’ experience in 1st level support, -Very good knowledge of written and spoken English,, Knowledge in the following areas:,, -Configuration and Support (Windows 10), -Extensive product knowledge of a wide range of commercial hardware, -Support for a wide range of commercially available smartphones and tablets (including iOS, Android), -Support for a wide range of user applications (M365 applications such as Outlook, Word, Excel, etc.), -Internet browser configuration and support (Google Chrome, Edge), -Configuration and support via remote maintenance software if needed, -Operation of a ticket system (preferably help desk tools),, Experience requirements:,, -Work experience in first level support, -Experience in troubleshooting, technically sound fault diagnosis and resolution at hardware and software level, BENEFITSThis is how we work, in houseDevelopment opportunities we offer, development budget, intracompany training, mentoringWhat we offer, Work from home or the office - Depending on the position, you can work remotely, from the office or in a hybrid model., Top-of-the-line equipment - We provide the equipment that best suits your needs and the requirements of your role., Training budget - Use your personal training budget to gain new skills and knowledge., Internal initiatives - Take part in our knowledge-sharing meetups organised by and for tech enthusiasts., Private health insurance - Keep your health in check with easy access to medical professionals., Sports card - Keep your body in shape with access to multiple gyms, swimming pools and sports classes.Benefits, sharing the costs of sports activities, private medical care, sharing the costs of foreign language classes, sharing the costs of professional training & courses, life insurance, remote work opportunities, flexible working time, integration events, no dress code, video games at work, coffee / tea, leisure zone, Group insurance, Multisport card, Training budgetRecruitment stages, We check your qualifications, We make an appointment, You get the answerSpyrosoft S.A., Spyrosoft is an authentic, cutting-edge software engineering company, established in 2016. In 2021 and 2022, we were among the fastest growing technology companies in Europe, according to the Financial Times. We were founded by a group of tech experts with established backgrounds in software engineering, who created an ‘engineer-to-engineer’ workplace, powered by enthusiasm, fairness and authentic relationships. Having a unique offering, which bridge the gap between technology and business, we specialise in technology solutions for industry 4.0, automotive, geospatial, healthcare & life sciences, employee experience & education and financial services industries.

Benefits of working as a It Service Desk Operator – 1st Level Support in null:

● Excellent benefits
● Advancement opportunities
● Competitive salary