1st Level Service Desk Analyst (m/f) (Hybrid position)

Company : Basebeyond Gmbh

Job Type : Full Time

Poznan, Poland

Number of Applicants

000+

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Job Description - 1st Level Service Desk Analyst (m/f) (Hybrid position)

You will take on and register all incoming IT inquiries through phone, e-mail, chat and self-service portal in our ITSM tool (Service Now).
You will be responsible for the initial troubleshooting using remote control tools and existing knowledge articles.
You will forward more complex enquiries to the 2nd level of support.

You speak fluent English AND French OR German (B2/C1).
You have strong a customer focus and service mindset.
You have already first experience in IT, mainly in the area of Microsoft and Apple technologies.
You are highly motivated and able to work independently as well as within a team.

An international business environment in an up-and-coming company.
Hybrid working model
E-learning Tool
Fitness Membership
Company Events (e.g. Christmas Party).

Original job 1st Level Service Desk Analyst (m/f) (Hybrid position) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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1st Level Service Desk Analyst (m/f) (Hybrid position)

Job Description - 1st Level Service Desk Analyst (m/f) (Hybrid position)

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