Account Manager (Payments / iGaming)

Since 2012, our client has been developing a scalable SaaS platform and a range of digital products, establishing itself as a reliable market partner.

The company focuses on continuous technological development, architectural sustainability, and high team autonomy. It specializes in creating innovative turnkey and white-label solutions for iGaming operators, integrating top gaming products, and supporting clients throughout the licensing process in the iGaming industry.

Its deep expertise has enabled successful project launches across multiple international markets. The team consists of 400+ professionals working in a distributed format across two offices in Central and Eastern Europe.

About the Role

We are looking for an Account Manager to independently manage Tier 1 merchants within the payments direction.

This role combines onboarding, operational coordination, client management, and partnership development. The ideal candidate understands payment infrastructure and can confidently manage multiple stakeholders and complex cases.

• 2+ years of experience in Payments / Fintech / PSP / iGaming
• Experience managing clients independently
• Deep understanding of payment infrastructure
• Experience handling high client load
• Experience with SLA and escalation processes
• Strong Excel / Google Sheets skills
• Experience with Jira / Redmine / Confluence
• Russian - native, English - B2+

Nice to Have

• Experience in merchant integrations
• Experience in technical support within payment systems
• Strong analytical mindset

Key Responsibilities

• Manage merchant onboarding and activation process
• Prepare commercial offers tailored to client needs
• Coordinate contract signing and provider connection
• Lead integration communication between client and provider
• Independently manage Tier 1 clients
• Monitor SLA, ticket statuses, and escalations
• Identify cross-sell opportunities (new GEOs, payment methods, providers)
• Conduct regular client check-ins
• Maintain documentation and internal reporting
• Represent client interests internally and company interests externally

• A chance to join a company with a strong brand and long-established reputation in the global iGaming industry

• Continuous talent development and accelerated career growth opportunities

• Flexible working hours (start at 8:00, 9:00, or 10:00)

• 20 days of paid vacation + Family Days

• English and Czech language courses fully covered by the company

• Access to a confidential mental health support program

• Stable income and long-term cooperation