Account Manager - Q-commerce Groceries (They/She/He)

Are you hungry, ambitious and looking to turbo charge your career? Say no more!  

We’re Glovo, one of the fastest-growing multi-category apps out there. A performance-driven, bold and restless tech company.

We’re redefining what’s possible, pushing boundaries and aiming for nothing less than excellence and innovation. To make this happen, we're putting together a talent house of high-performing teams and building the largest marketplace in your city, giving you access to anything in minutes! 

We can only do so with strongly motivated, efficient, passionate, hardworking, creative people.  Feel identified? Keep reading!

YOUR MISSION

Q-Commerce is the second biggest category inside Glovo. We are currently building a strong team to re-invent how consumers buy their groceries and any other product in their city, making it more convenient and easy than ever.

Be a key role in developing the Q Commerce Groceries Vertical in Poland that consists of top grocery supermarkets. Analyse partners operational performance, profitability and assortment. Make shopping via Glovo app a real and convenient alternative to visiting the stores.

THE JOURNEY

• Establish excellent relationships with Glovo’s top grocery partners through consistent and proactive communication, identifying their needs and building engagement (Partner meetings and business reviews).


• Be responsible for our partners business performance, analyze their main KPIs and ensure growth MoM. Track and report performance metrics, build plans to enhance them.


• Drive data-backed decision-making - investigate underperforming campaigns, identify sales trends, and recommend strategic improvements.


• Draw and execute plans, making your partners grow through promos negotiations, marketing activations and menu performance (Average Order Value, Conversion Rate, cross selling and upselling).


• Improve Glovo’s revenue through additional revenue streams (in app marketing).


• Get feedback from our partners and translate it into product, marketing and operations improvements.


• Understand, build action plans and follow up on churned and inactive partners.


• Stay abreast of industry trends, competitor activities, and market conditions to identify new opportunities for business growth.


• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference.

WHAT YOU WILL BRING TO THE RIDE

• 2+ years of experience in Account Management / FMCG and/or Business Consultancy - experience in dealing with top grocery partners will be an advantage


• Strategic thinking - you don’t just manage partners; you help them grow.


• Strong analytical and problem-solving skills - you understand complex client needs and tailor solutions accordingly.


• Excellent communication and negotiation skills - you know how to influence and build long-term relationships.


• You’re comfortable working in a high-growth and high-performance start-up environment.


• You have Polish proficiency and a very good command of English.

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 💪 Top-notch private medical care and insurance to keep you at your peak.


• 🍔 Monthly Glovo credit to satisfy your cravings!


• 🏊 Free Multisport Card.


• 🧠 Spanish or English classes. 


• 🏖️ The freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year and personal days off.


• 🏖️5 extra days of holidays. 


• 👪 Enhanced parental leave.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!