Application Support Analyst

It’s never been a more exciting time to join Vistra.  

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction. 

But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that.  

We have an exciting opportunity for you to join our team as Application Support Analyst. Reporting to the Project Manager Fund Services, this full time, permanent position is based in Poland and offers global coverage, allowing you to make a significant impact on our business and its growth.

We are seeking a highly motivated Application Support Analyst with a strong technical background to provide responsive, high-quality support for our Investor AML/KYC platform
while also contributing to functional and business analysis. This role bridges technology and business needs by troubleshooting issues, gathering requirements, and driving process improvements.

You will work closely with Business Users, Analysts, Project Managers, and Technology Teams to analyse processes, enhance systems, support integrations, and drive automation. Your ability to problem-solve, communicate effectively, and contribute to agile development will be key to success.

You will provide day-to-day application support while also assisting in key programs and projects through functional analysis, troubleshooting, and system integrations for the Investor AML/KYC platform. Facilitate UAT execution, gather feedback, and ensure user sign-offs before deployment.

You will also support the Investor AML/KYC Application Manager and Business Analyst by being involved in Business Process and Training guides while contributing to custom development, API integrations, and data transformation. Enhance system functionality through automation and scripting, ensure seamless operations, and help users adopt new features and process improvements.

Key Responsibilities

• Respond to user requests in a timely, accurate way through our ServiceDesk Plus ticketing system 


• Troubleshoot and resolve issues and other supported applications by engaging with users via phone or web sessions. 


• Maintain a strong understanding of Investor AML/KYC platform, including its configuration, integrations, and features 


• Work collaboratively with cross-functional teams to resolve user issues, escalate issues to appropriate team members and ensure tickets are solved within the agreed SLA’s 


• Create/maintain documentation and knowledge articles to support the team and end users 


• Contribute to testing new features or configurations to validate performance and usability 


• Act as champions of the Investor AML/KYC platform, ensure a deep understanding of the platform and its functionalities 


• Take ownership of upskilling other application support team members by sharing knowledge of updates, upgrades, and best practices, as well as onboarding new team members 


• Uphold Vistra’s values by promoting a culture of professionalism and teamwork

Attributes and Technical Skills

• Experience in supporting, troubleshooting and testing cloud /on-prem applications 


• Familiarity with Investor AML/KYC platforms


• Enthusiastic and high professional integrity 


• Key player in contributing to the team’s success 


• SQL / scripting experience 


• Skilled in stakeholder management, problem-solving, and applying quality management principles 


• Excellent organizational, communication, and negotiation skills to manage expectations


• AML/KYC onboarding knowledge


• Experience in regulated environments


• Knowledge of sanctions, PEPs, UBO structures


• API and integration knowledge 

Relevant Experience

• 3-5 years of experience working in a similar Fund Admin/TA/ Investor Services environment.


• Prior experience in an Investor AML/KYC platform

Education and Professional Qualifications

• Bachelor's degree in Computer Science, Engineering, Business Administration, or related field; AML/KYC certification is desirable.

If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!